Technical Support Agent
Remote, Part-Time
As a Technical Support Agent, you will assist users in resolving technical issues with our products and services. You'll provide solutions, document troubleshooting steps, and work to enhance customer satisfaction through efficient and knowledgeable support.
This role operates on a self-driven basis, ensuring timely responses to customer issues.
What you will do
- Assist users with technical issues via various support channels.
- Diagnose problems and provide effective solutions.
- Document troubleshooting processes and outcomes.
What you should have
- You must have full knowledge over our most popular products
- Your server level must exceed level 10
- Experience in technical support or IT.
- Strong understanding of technical products and services.
- Excellent communication and customer service skills.
- Technical knowledge relevant to our products/services.
Bonus Points
- Familiarity with remote support software (e.g., AnyDesk, TeamViewer).
Compensation
Salary is solely based on revenue from paid support inquiries, along with potential performance bonuses based on customer satisfaction metrics.
Your Benefits
- Access to training and development resources
- Flexible scheduling
- Opportunities for advancement
- Receive up to $25 in monthly store credit for personal use, based on your performance.
Why Krx.gg?
At Krx.gg, we value our employees and believe in fostering a supportive, flexible work environment. All positions are remote, so you can work from anywhere, as long as you're of legal working age in your country. Enjoy competitive pay for a rewarding part-time job that fits your lifestyle!
© Krx.gg | All Rights Reserved.
