Ticket Support Specialist
Remote, Part-Time
As a Ticket Support Specialist, you will handle customer inquiries and issues through our support ticket system. Your role includes providing clear, prompt resolutions, maintaining detailed records, and ensuring customer satisfaction with each interaction.
This role operates on a self-driven basis, ensuring timely responses to customer issues.
What you will do
- Respond to support tickets promptly and professionally.
- Provide clear solutions to user inquiries and issues.
- Maintain accurate records of support interactions.
What you should have
- You must have full knowledge over our most popular products
- Your server level must exceed level 40
- Experience in customer support or technical support.
- Strong problem-solving skills.
- Excellent written and verbal communication skills.
Bonus Points
- Technical knowledge relevant to our products/services.
Compensation
Salary is solely based on revenue from paid support inquiries, along with potential performance bonuses based on customer satisfaction metrics.
Your Benefits
- Access to training and development resources
- Flexible scheduling
- Opportunities for advancement
- Receive up to $25 in monthly store credit for personal use, based on your performance.
Why Krx.gg?
At Krx.gg, we value our employees and believe in fostering a supportive, flexible work environment. All positions are remote, so you can work from anywhere, as long as you're of legal working age in your country. Enjoy competitive pay for a rewarding part-time job that fits your lifestyle!
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