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Secure payment processing, fees, refunds, and everything related to transactions on our platform.
We support a wide range of payment methods to accommodate users globally. For a complete and up-to-date list of accepted payment options, please visit our Payment Methods page.
Your payment security is our top priority. All sensitive payment data is encrypted using industry-standard protocols, our entire platform uses HTTPS encryption, and we never store your complete payment information on our servers.
To find the specific reason for your declined payment, go to Dashboard > Wallet > Transactions and check the "Note" column for the decline reason.
Common reasons include insufficient funds, card restrictions, or security holds by your bank.
Regular deposits have no fees - you pay exactly what you see at checkout.
Crypto deposits have approximately 4% processing fee, but these deposits are credited instantly after the required blockchain confirmations.
Refund eligibility and processes are detailed in our Terms of Sale page. Please review this document for complete information about eligible circumstances, processing timeframes, and required documentation.
Withdrawals require a minimum of €5 with 4% + €2 processing fee. All withdrawals are cryptocurrency only.
Withdrawals are prohibited in countries where cryptocurrency transactions are restricted by local law. You are responsible for any applicable taxes in your jurisdiction.
We do not store traditional payment information like credit card details. We only store encrypted cryptocurrency addresses for withdrawal purposes.
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